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Welcome to our Best
Transportation Company

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FAQ

Answers to some of our FAQs

Q1. What are the different modes of transportation you are using for logistics?

The different modes of transportation used for logistics include road, rail, air, sea, and multimodal options.

Q2. Do you ship all kind of items?

Yes, excluding items prohibited by law enforcement agencies. The size of your item is no barrier as special arrangements are available for supersized items.

Q3. Which countries do you ship to & from Nigeria?

All countries in the world.

Q4. Will my parcel be delivered to my final destination anywhere in Nigeria?

Yes, we will deliver anywhere in Nigeria but for now, our door to door delivery is limited within Enugu State, But We are constantly striving to serve you better, and are rapidly expanding to cover all locations within Nigeria.

Q5. How do I track my shipments?

You can track your shipments by entering your waybill number into the “Track” tab on the Website/App.

Q6. What type of vehicles are available for delivery?

Depending on the size of the shipment, all of the following are available for delivery.

  • Motor Bike
  • Car
  • Minivan
  • Truck

Q7. Are you available 24/7?

Yes, we are. However, pick-up requests will only be assigned to a rider between 6am-6pm. Any request after 6pm will be put on the priority queue and assigned the next day.

Q8. Can I create multiple shipments with 1 waybill number?

Yes, you can. Provided that all items are going to one receiver in a single location.

Q9. How do I report a complaint?

Please call our Contact Center on 08116998280 or send an email to logistics-support@ikedeck.com.ng. Our care line is available from 7am- 9pm daily.

Q10. From what locations can I order a pick-up service?

You can request item pickup and doorstep delivery in Enugu for now, But We are constantly striving to serve you better, and are rapidly expanding to cover all locations within Nigeria.

Efficiency in Motion Connecting the
World together!